Frequently Asked Questions

Where are you located?

We are at 8 College Lane, Liverpool, L1 3DS. This is to the rear of The Bluecoat and near Hanover Street – right in the heart of Liverpool City Centre. If you are travelling to us by bus or train, we are just a 4-minute walk from both Liverpool One Bus Station and Liverpool Central. If you are driving, the nearest carpark is the Q Park, located on Hanover Street, L1 4AF

What designers do you stock?

We are official stockists for wedding dress designers as: Wona Concept, Royaldi, Ricca Sposa, Anna Sposa, Pollardi and Rara Avis (including the Ange Etoiles and Blammo Biamo Collections).

What is the size range of the dresses?

The dresses we hold in-store are available for you to try on in sizes 8-14.

Dresses can be custom ordered up to a size 20 but we do not hold these in-store. 

What is the price range of your gowns?

We really try to meet everyone’s budget and that’s why we spend so much time understanding you, your wedding and what you want. However, as a guide we would advise that our prices range from £1450-£6000.

Do I need an appointment to try on dresses?

Yes, like many exclusive bridal boutiques, we work on an appointment only basis, to ensure we’re ready for you and to give you the very best of experiences.

Do you charge for appointments?

No, our appointments are now free.

How do I pay for my appointment?

You can pay for your appointment via our online booking system, available on our website or in our shop, by cash or bank transfer.

How far in advance should I order my gown?

We ask for around 6-14 months’ notice depending on the designer. 

How long is my appointment?

Because we offer a more consultative experience, you should set aside up to 1.5 hours for your appointment. This should be the perfect amount of time for you to find your dream dress. If it isn’t, you can book to see us again. We want you to be absolutely thrilled, delighted and excited about the dress that you’ll wear on your special day. Veil appointments and accessories take up to 30 minutes if booked separately.

How should I prepare for my appointment?

We politely request that you do not wear fake tan, as it can stain our gowns. If you do attend with fake tan, your appointment will not be allowed to go ahead. Face make-up is fine though, and we would recommend wearing skin-coloured underwear. You do not have to wear a bra. Most importantly, come with a big smile and an open mind.

How many appointments can I have?

This experience is all about you. The first is for us to work together to create your ideal dress. However, if you can’t decide, then we can always book a “returning bride” appointment via our website. We always want you to be absolutely thrilled, delighted and excited about the dress that you’ll wear on your special day.

How many guests can I bring?

We know buying a dress is a team decision and you’ll want people with you. We welcome a maximum of 3 of your confidantes, muses and collaborators so you’re comfortable when making such an important decision.

Please contact the shop directly if the plus 3 guests policy it’s a struggle for your guests. Please be aware we can’t guarantee we can allow more people with you and that if we do, a fee will apply.

How do I pay for my gown?

All our gowns are made to order so obviously there can’t be any refunds, credits or exchanges. We ask for 100% of the cost upfront for custom-made wedding dresses, and 50% deposit for all other gowns, with the remaining balance to be paid within two weeks of your dress’s arrival into our shop. Alteration costs are NOT INCLUDED in the price of your gown. We accept payment via bank transfer or cash only.

Do I need an appointment to pick up my gown?

Yes. We know you will be super keen to see your dress and we love seeing the delight on our brides’ faces. That’s why we will decide with you the best day to book an appointment to come and collect it. Collections and alterations appointments can only be booked Mondays, Tuesdays and Thursdays and only if confirmed prior with our team. Please be aware we allow only an extra guest with you for collection or alterations. No children or babies allowed.

Can you ship my gown to me?

In special circumstances, we can organise a delivery service for your wedding dress to be sent to you by courier. We just ask that you pay for the delivery costs. We cannot be held liable for any mishaps that may occur during your gown’s shipment.

Do you do alterations?

We work with a third-party alterations companies who can provide your alterations service at an additional cost to your gown. Customers are not obliged to use our third-party company, but must be aware that Florianni accept no responsibility for any damage to a gown once it has been collected from our store. 

What happens if the Wedding is cancelled?

We can’t think of any way to make this outcome any easier. However, we would still need the dress/veil to be paid for in full if the worst did happen and your wedding was cancelled.

Is the shop wheelchair accessible?


Can you accommodate multicultural fittings?

Yes, our shop can be made fully private by putting down all our blinds. 

Can you make bespoke veils?

Yes, we can create your dream veil from a huge variety of fabrics.

Can I just have a veil appointment?

Yes! Veil fittings are £10 (which you can claim back on purchase) and last 30 minutes.

Are children allowed to come to Bridal appointments?

Unfortunately, we do not allow children or babies in Bridal appointments due to the nature of the product and we want the time to be all about you with no distractions.