Frequently Asked Questions

Where are you located?

We are at 8 College Lane, Liverpool, L1 3DS. This is to the rear of The Bluecoat and near Hanover Street – right in the heart of Liverpool City Centre. If you are travelling to us by bus or train, we are just a 4-minute walk from both Liverpool One Bus Station and Liverpool Central. If you are driving, the nearest carpark is the Q Park, located on Hanover Street, L1 4AF

What designers do you stock?

We are the UK’s exclusive stockist for dresses by Royaldi and Ricca Sposa. We also stock dresses by: Wona Concept, Pollardi and Rara Avis (including the Ange Etoiles and Blammo Biamo Collections). We also create bespoke Florianni designs.

What is the size range of the dresses?

The dresses we hold in-store are available for you to try on in sizes 8-14.

Dresses can be custom ordered up to a size 20 but we do not hold these in-store. 

What is the price range of your gowns?

We really try to meet everyone’s budget and that’s why we spend so much time understanding you, your wedding and what you want. However, as a guide we would advise that our prices range from £2500-£6000.

Do I need an appointment to try on dresses?

Yes, like many exclusive bridal boutiques, we work on an appointment only basis, to ensure we’re ready for you and to give you the very best of experiences.

Do you charge for appointments?

Yes, we charge a £20 non-refundable, non-exchangeable fee for appointments booked Mon-Thur. A £30 non-refundable, non-exchangeable fee applies for appointments made on Fri-Sat. Fees are redeemable against the cost of your dress.

Why is there a charge for appointments?

Having a dress fitting in Florianni is an experience like no other. During your fitting, the entire shop is closed for you, so you can take your time trying the dresses and having the full attention of our experienced team.

You’ll also be served a glass of Prosecco. 

Plus, you can claim the booking fee back on your purchase!

How do I pay for my appointment?

Appointment fees must be paid within 24 hours of your booking request by bank transfer only. If you do not pay within 24 hours, please contact us to re-check availability.

We do occasionally have short notice appointments available, in which case we require payment of your appointment fee within 2 hours.

Once we have received your payment, we will send you confirmation of your appointment.

Please note that your appointment will not be confirmed until payment has been received and you have received confirmation from us.

How far in advance should I order my gown?

We ask for around 6-12 months’ notice depending on the designer. 

How long is my appointment?

Because we offer a more consultative experience, you should set aside up to 1.5 hours for your appointment. This should be the perfect amount of time for you to find your dream dress. If it isn’t, you can book to see us again. We want you to be absolutely thrilled, delighted and excited about the dress that you’ll wear on your special day. Remember, all appointment fees are fully redeemable against the cost of your dress.

How should I prepare for my appointment?

We politely request that you do not wear fake tan, as it can stain our gowns. If you do attend with fake tan, your appointment will not be allowed to go ahead. Face make-up is fine though, and we would recommend wearing skin-coloured underwear. You do not have to wear a bra. Most importantly, come with a big smile and an open mind.

How many appointments can I have?

This experience is all about you. The first is for us to work together to create your ideal dress. However, if you can’t decide then we can always have a second appointment. We always want you to be absolutely thrilled, delighted and excited about the dress that you’ll wear on your special day.

How many guests can I bring?

We know buying a dress is a team decision and you’ll want people with you. We welcome a maximum of 3 of your confidantes, muses and collaborators so you’re comfortable when making such an important decision.

How do I pay for my gown?

All our gowns are made to order so obviously there can’t be any refunds, credits or exchanges. We ask for 100% of the cost upfront for custom-made wedding dresses, and 50% deposit for all other gowns, with the remaining balance to be paid within two weeks of your dress’s arrival into our shop. Alteration costs are NOT INCLUDED in the price of your gown. We accept payment via bank transfer or cash only.

Do I need an appointment to pick up my gown?

Yes. We know you will be super keen to see your dress and we love seeing the delight on our brides’ faces. That’s why we ask for you to book an appointment for you to come collect it, so you are afforded the right amount of time to enjoy it.

Can you ship my gown to me?

In special circumstances, we can organise a delivery service for your wedding dress to be sent to you by courier. We just ask that you pay for the delivery costs. We cannot be held liable for any mishaps that may occur during your gown’s shipment.

Do you do alterations?

We work with a third-party alterations companies who can provide your alterations service at an additional cost to your gown. Customers are not obliged to use our third-party company, but must be aware that Florianni accept no responsibility for any damage to a gown once it has been collected from our store. 

What happens if the Wedding is cancelled?

We can’t think of any way to make this outcome any easier. However, as every dress is made to order, we would still need the dress to be paid for in full if the worst did happen and your wedding was cancelled.

Is the shop wheelchair accessible?

Yes!

Can you accommodate multicultural fittings?

Yes, our shop can be made fully private by putting down all our blinds. 

Can you make bespoke veils?

Yes, we can create your dream veil from a huge variety of fabrics.

Can I just have a veil appointment?

Yes! Veil fittings are £10 (which you can claim back on purchase) and last 30 minutes.

Are children allowed to come to Bridal appointments?

Unfortunately we do not allow children or babies in Bridal appointments due to the nature of the product and we want the time to be all about you with no distractions. 

However we do understand for newborns it is different, but please ensure you make us aware if a baby will be present during your appointment beforehand.