Frequently Asked Questions

We are at 8 College Lane, Liverpool, L1 3DS. This is to the rear of The Bluecoat and near Hanover Street - right in the heart of Liverpool City Centre. If you are travelling to us by bus or train, we are just a 4-minute walk from both Liverpool One Bus Station and Liverpool Central. If you are driving, the nearest carpark is the Q Park, located on Hanover Street, L1 4AF

We are the UK’s exclusive stockist for dresses by Royaldi and Ricca Sposa. We also stock dresses by: Wona Concept, Pollardi and Rara Avis (including the Ange Etoiles and Blammo Biamo Collections). We also create bespoke Florianni designs.

Our website shows examples of the incredible range of dresses we have. However, we can’t guarantee that every dress shown is available at our location as our stock is regularly refreshed.

We really try to meet everyone’s budget and that’s why we spend so much time understanding you, your wedding and what you want. However, as a guide we would advise that our prices start from around £2500. If it’s a custom-made gown you are interested in, prices start from £4000.

The dresses we hold in store are available for you to try on in sizes 8-14. However, we know women come in all shapes and sizes and that’s what makes them so wonderful. We therefore offer a bespoke measurement service that allows us to size up or size down, so your gown really is made to measure for you and you alone.

Yes, like many exclusive bridal boutiques, we work on an appointment only basis, to ensure we’re ready for you and to give you the very best of experiences.

Yes, we charge a £30 non-refundable, non-exchangeable fee for appointments booked Mon-Thur. A £50 non-refundable, non-exchangeable fee applies for appointments made on Fri-Sat, as well as evenings. Fees are redeemable against the cost of your dress.

Appointment fees must be paid within 24 hours of your booking request by bank transfer only. If you do not pay within 24 hours, please contact us to re-check availability.

We do occasionally have short notice appointments available, in which case we require payment of your appointment fee within 2 hours.

Once we have received your payment, we will send you confirmation of your appointment.

Please note that your appointment will not be confirmed until payment has been received and you have received confirmation from us.

We ask for around 6-10 months’ notice. This means that we have sufficient time to give your gown the level of craft and care it deserves. We promise it is worth the wait! And remember there will be a few little amends after you’ve tried on your new dress too. If there is less than 6-8 months until your wedding and you haven’t found your perfect dress, please contact us and we will see what we can do to help (please note that a rush order fee may apply).

Because we offer a more consultative experience, you should set aside up to two hours for your appointment. This should be the perfect amount of time for you to find your dream dress. If it isn’t, you can book to see us again. We want you to be absolutely thrilled, delighted and excited about the dress that you’ll wear on your special day. Remember, all appointment fees are fully redeemable against the cost of your dress.

We politely request that you do not wear fake tan, as it can stain our gowns. If you do attend with fake tan, your appointment will not be allowed to go ahead. Face make-up is fine though, and we would recommend wearing skin-coloured underwear. You do not have to wear a bra. Most importantly, come with a big smile and an open mind.

This experience is all about you. The first is for us to work together to create your ideal dress. However, if you can’t decide then we can always have a second appointment. We always want you to be absolutely thrilled, delighted and excited about the dress that you’ll wear on your special day.

We know buying a dress is a team decision and you’ll want people with you. We welcome a maximum of 3 of your confidantes, muses and collaborators so you’re comfortable when making such an important decision.

A bride’s excitement of finding their ideal dress is something we love to see. Our usual process is as follows:
• When you’ve said Yes to the Dress, we take measurements and plan any amends with you, before ordering the dress
• When it comes back to the shop, we give it a thorough check before asking you to come back in to try it on so we can check for any alterations that will need to be made
• The alterations are made, and we then let you know when your dress is perfect and ready for collection.

All our gowns are made to order so obviously there can’t be any refunds, credits or exchanges. We ask for 100% of the cost upfront for custom-made wedding dresses, and 50% deposit for all other gowns, with the remaining balance to be paid within two weeks of your dress’s arrival into our shop. Alteration costs are NOT INCLUDED in the price of your gown. We accept payment via bank transfer or cash only.

Yes. We know you will be super keen to see your dress and we love seeing the delight on our brides’ faces. That’s why we ask for you to book an appointment for you to come collect it, so you are afforded the right amount of time to enjoy it.

In special circumstances, we can organise a delivery service for your wedding dress to be sent to you by courier. We just ask that you pay for the delivery costs. We cannot be held liable for any mishaps that may occur during your gown’s shipment.

Your dress needs to be perfect so every made-to-order gown will require some alterations. This could be as simple as a hem shortening, making a bustle or the dress may require more extensive adjustments. We work with a third party company for alterations and will take the measurements to ensure that they are just right. Please note that alterations are a separate cost from the cost of your wedding gown. We are unable to make alterations on dresses purchased elsewhere. You are welcome to source your own alterations service but we will not be held responsible for any issues that may be caused by this.

We can’t think of any way to make this outcome any easier. However, as every dress is made to order, we would still need the dress to be paid for in full if the worst did happen and your wedding was cancelled.